Agency Labour
In many warehouses most of the workforce is supplied rather than employed. What that changes about retention, and the conversion question.
Analysis
Where people come from
Agency labour used for genuine variability is sound. Used for a permanent baseline it is a retention strategy that cannot work.
5 notes
Peak
Doubling a workforce for ten weeks is a hiring, induction and supervision problem long before it is a scheduling one.
Analysis
Managing the Agency Relationship
The supplier is measured on fill rate and you are measured on everything else, which is the whole of the problem and is fixable in the contract.
Procedure
Conversion to Direct Employment
The arrangement that resolves most agency retention problems, blocked in most operations by a fee nobody negotiated and a decision nobody makes.
Analysis
Returners
The cheapest and best-performing source of peak labour, lost annually by almost every operation that uses it.
Procedure