Why People Actually Left
The only place people tell you the truth, collected badly almost everywhere, and the categories that make the data useless.
Procedure
Measurement
An engagement score rises when attrition rises, because turnover removes the dissatisfied before they answer.
6 notes
The Numbers Worth Watching
Seven figures that describe whether the arrangement works, and the popular ones that mostly describe the labour market.
Reference
Who Owns Retention
Recruitment owns hiring, operations owns output, HR owns policy, and the thing that determines all three belongs to nobody.
Analysis
Stay Interviews
Asking people why they are still here, which produces better information than exit data and is almost never done.
Procedure
Reading the Tenure Curve
One chart, drawn from payroll records in an hour, that locates the problem more precisely than any survey or benchmark.
Procedure
Surveys, and Why They Mislead Here
An engagement survey in a workforce that turns over three times a year measures the survivors, which is the group with the fewest complaints by definition.
Analysis